Feline Behaviour Coach Policies & Procedures

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Our Training Approach – Positive, Humane, and Trust-Building

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At Feline Behaviour Coach, we’re all about building a positive relationship with your cat, using methods that focus on trust and kindness. Our training will always be rooted in reward-based techniques that promote long-term learning and emotional well-being.

As part of our commitment to ethical training, I ask that you refrain from using any punishment-based practices that can harm or confuse your cat. These methods can create fear and anxiety, ultimately hindering progress. Please avoid the following:

• Physical punishment (e.g., hitting, tapping, or any form of force)

• Scat Mats or devices that use electric shocks

• Scruffing (which is stressful and undermines trust)

• Squirt bottles (they can be frightening, bruise your relationship and ineffective)

• Instead, we’ll focus on positive reinforcement—rewarding your cat for desired behaviours, which leads to more effective and lasting results. This approach fosters trust and helps build a stronger, happier bond with your feline friend.

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Cancellation & Rescheduling Policy

We know life happens, and things can come up. Here’s how we handle cancellations and rescheduling:

• More than 48 hours before your session: There is no cancellation fee! We’ll happily reschedule your appointment at no additional cost.

• Within 24-48 hours: A 50% cancellation fee will apply.

• Within 24 hours or no-show: Full charge for the session.

Please let us know as soon as possible if you need to make any changes to your appointment.

​Payment Terms & Fees

To keep everything clear and simple, here are our payment details:

• Payment is due at the time of booking or no later than 48 hours before your scheduled session.

• We accept payments via PayPal (credit card) or bank transfer.

• Once we’ve received your payment, you’ll receive an invoice for your records.

Late payments may incur additional charges, so please make sure to settle your payment promptly.

Refund Policy

Once payment is made, you're committing to the full program, and unfortunately, we don’t offer refunds. We’ll work together to ensure you and your cat get the best results.

• No refunds for services rendered—whether it's training sessions, consultations, or any part of the program.

• No refunds for missed, cancelled, or rescheduled appointments.

Code of Conduct

Our sessions are about respect and collaboration. If you or anyone involved in the program behaves aggressively or unprofessionally, we reserve the right to terminate services immediately. In such cases, no refund will be issued.

We want to create a positive, safe, and productive environment for both you and your cat, and we’re here to help every step of the way!

Privacy & Confidentiality

Your privacy is important to us. All details you share with us—whether it’s personal information or information about your cat—will remain confidential. We will only share details with other professionals (like vets or specialists) if necessary to move forward with your program.

Limitation of Liability

While we’ll provide the best care and expertise possible, Feline Behaviour Coach is not liable for any indirect, incidental, or consequential damages arising from our services. Our liability is limited to the amount you paid for the specific services rendered.

Dispute Resolution

In the unlikely event of a dispute, we prefer to resolve things amicably through mediation. If that doesn’t work, we’ll move to binding arbitration. Our goal is to keep everything as smooth and stress-free as possible!

Amendments & Updates

We reserve the right to update or amend our policies at any time. If any changes occur, we’ll notify you and provide the updated version. Continuing services after any update will indicate your acceptance of the revised terms.